Quality Assurance Guarantee

At PBM we deliver training to a guaranteed high standard. All PBM professional development courses are continuously evaluated and quality assured.

Customer Satisfaction-Making a difference

“The best training I have attended as a headteacher- Everything was useful.”
“The course leader was outstanding. I have driven 160 miles each way for 3 days- every mile was well worth it. This is a fantastic course”

Our highest priority is to ensure the satisfaction of headteachers, senior leaders, teachers and support staff who use our services. At PBM we believe in not only meeting the needs of our customers but in surpassing their expectations. Putting it plainly, we care about the schools that we work with and we believe that this is evident in all that we do. Customer satisfaction is our driving force and our purpose.

Our consultants are highly skilled and knowledgeable. They offer practical advice and strategies that are easy to implement and designed to have a lasting impact, care passionately about developing the skills of participants attending courses and have the ability to make complex concepts and theories simple and easy to understand.

Ensuring that courses meet the needs of the audience

We provide a detailed course description for each course. These are designed to help you to select courses that meet your professional development needs, or the needs of the audience for which you require it. We like to ensure that you only attend courses that are going to be useful to you. If you have any questions regarding the course content then please call us.
Telephone 01889 567 014

Consultants and Tutors

All of our tutors are trained to meet an assured professional standard. The Company has a large pool of approved tutors. They are all experts within their chosen field. The majority have lengthy and successful careers in inspection, school management, school improvement and teaching. Others are from non-educational backgrounds and have a proven track record within their field, for example, mentoring, health and safety, first aid, legal and HR. All tutors are vetted rigorously before being placed on the Company’s approved list. Their work is continually evaluated for its effectiveness and is performance managed and only those with good track records are retained on the Company register.

What our customers say

 

How we quality assure courses

We provide a detailed course description that clearly set out the course content enabling you to select course that meet your requirements. Before a course is added to the course schedule, it is piloted and only successful courses are included within the programme. Courses are regularly updated to ensure they capture new and emerging legislation and guidance. Tutors who successfully complete the vetting process serve a probationary period where their work is scrutinised, monitored and evaluated. Only those whose work meets the required standard are accepted onto the consultant register. Finally, and very importantly, we ask every participant to give their own evaluation of the training. These results are analysed and evaluated and form a track record. Any course that does not meet the required standard is redesigned or is withdrawn.