Dealing with Difficult People In School? Course Places Just £125+VAT Per Person
Behind door number 11 on PBM’s School CPD calendar is an offer designed to help those of you who wish to improve their skills in handling difficult people in challenging situations.
Book new or additional course places on Dealing With Difficult People on 13 January 2016 for just £125+VAT per person. The standard cost per place is £190+VAT per person so you save £65 with each course place that you book.
Course Summary: Dealing with difficult people
The workshop is designed for people who wish to improve their skills in handling difficult people in challenging situations. It will provide an opportunity to develop more effective strategies and skills necessary for dealing with hard-to-handle people. The workshop includes a review of the components of interpersonal communication including advanced listening and questioning skills. It also explores our understanding of the causes and symptoms of conflict and identifies our own preference for dealing with conflict. Finally the course explores strategies to manage conflict. In addition, specific guidelines for handling objections will be explored. Applications of these skills and techniques to specific situations generated by participants will be discussed and addressed. Problem situations and their solutions will be role-played in small groups. This is a highly practical workshop and participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.
At the end of the workshop participants will be able to:
- Pre-empt challenging situations and avoid escalating them further.
- Recognise personality types with which they may clash.
- Handle aggressive behaviour more effectively.
- Calm angry, upset and unresponsive individuals.
Who should attend?
This workshop is for anyone; SMT, teachers, lecturers, governors, NQT’s TA’s or administration staff who find themselves in situations where they have to cope with emotional people, difficult or potential conflict situations or people raising complaints
What the critics say:
- “I thought the role-plays were excellent and I specifically liked the Thomas-Kilmann conflict mode instrument. The trainer was very knowledgeable and was very easy to understand what he was trying to achieve.”
- “It was excellent- no need for improvement.
- “Garry was amazing, very helpful and had time for each and every one of us”.
- “All of it was useful, in particular the practical activities. Handouts will be useful for my team…Feel I can return to work with a very positive attitude”.
- “Found the role play and discussion activities very useful and thought provoking. Although I don’t like role play, it was very helpful to act out situations in a small supportive group.”
- “Very informative”.
- [Strongest features of the training] “Learning to be able to step back and think before I rush into a situation which could cause conflict….I do not normally like role play but felt happy in this situation”.
- “Good discussions and activities – chances to talk and share experiences. Good content and presented well”